Quality policy of Toscelik Granül guarantees our respect to the rules of our quality management system with the aim to ensure client satisfaction by serving them products and services as internationally recognized quality and standards.
Our core values to achieve this target is summarized as:
Our priorities are set by the priorities of our clients. Our first concern is to evaluate customer complaints as quick as possible in order to meet their expectations and requirements. In addition to the reliability of our products and services, our employee’s approach of “client satisfaction comes first” priniciple will make feel clients “I definetly won’t have problem with Toscelik Granül”. In parallel to this, we always underline customer-oriented approach amongst our employees.
To assure continuous progress, we build and apply a process-oriented structure. We know we can be a step forward than our competitors and make a difference only by performing a better job than our competitors and meet client requirements more than expected. Thus we set the principle to respect our quality managemnt system rules, increase its efficiency and update ourselves as to the newest circumstances in order to be always a step ahead of overall quality level. In this respect, we implement our plans to make important changes without loosing time.
Our relationships with our employees, clients and all parties involved are transparent and based on mutual trust. Even under the most difficult circumstances, we guarantee to be honest and fair, and there is no single incident where we damaged reliability of our partners towards us in the past and we won’t let the contrary happen in future. We commit to fight against corruption, bribe and fraud to increase and maintain the level of confidence we have in others.
We believed not only in continuous employee training in order to serve better our clients, adapt to changing global conditions and new technology, but also the advantages of team work to ensure a dynamic, fulfilling, creative and coherent work environment. As a principal, we encourage cooperation between departments and involvement of our employees to specific activities.
We know very well that the precondition of quality and constant production is the involvement of all employees at all levels and their satisfaction for their work environments. Management shows leadership and sensitivity towards fair behaviour without indiscrimination of language, religion and race. Management also guarantees that no employee is subject to any physichal, verbal and psychologic threat between co-workers or within hierarchical structure. We also observe technologic advacements closely that may help improvement of working conditions and overall happiness of our employees.
We consider environment protection both as a national and international issue. Therefore, leaving a cleaner and livable nature to our children is an inseperable part of our quality approach. “Cleanness means not polluting” is our principle.